How does the money back guarantee work?

We are sorry to hear that you have had negative experiences with our product and are not completely satisfied with the quality.

Beyond the legal withdrawal period, you have the possibility to return the products within 16 days with the right to a refund of the purchase price. The period begins after receipt of the products and after expiry of the statutory withdrawal period (14 days).

In order for you to be entitled to the money back guarantee, the product should not have been used up more than one third of its original content. In this case you can go back to our money back guarantee.

However, this only applies to our powder and capsule products. You simply send us the products to the following address.

You can find the downloadable document to fill out by clicking on the following link:

https://www.foodspring.co.uk/gtc

Orders from Europe (CH excluded)

FIEGE Logistik Stiftung & Co. KG
c/o foodspring
Märkische Allee 15
14979 Großbeeren
Germany

Orders from Switzerland

Foodspring
C/O Fiege Logistik (Schweiz) AG
Helsinkistrasse 12
CH-4142 Münchenstein
Switzerland

The costs for the return shipment shall be borne by the buyer. In addition we would ask you to enclose the form attached by us to the package.

Your feedback is important for us to continuously develop our products. As soon as we receive your package, we will check the content and refund you the products.