My order was misdirected.

If your package has been transported in the wrong direction, you can see it in your shipment tracking. In this case, DHL / Post will endeavor to deliver your parcel safely back to your address. However, this means that it may take 1-3 business days before you receive your order.

If our shipping service providers are unable to successfully redirect and deliver your shipment, your package will likely be returned to us. You can also see that in the shipment tracking. Please contact us at this time, so that we can send your package again to the correct address.