Shipment status

• My order was misdirected.
• My tracking doesn't work.
• How can I track my order?
• Where is my order?
• My order has been returned to the sender.

Change of address

• My package didn't arrive because of a wrong address.
• How can I change my delivery address?

Faulty delivery

• Do I have to return a damaged shipment?
• I have received the wrong products
• What do I do if a part of my order is missing?
• I received a damaged product, what can I do?

Other questions

• Do we also deliver to the military?
• I have ordered through Amazon and I have problems with my delivery.
• Can I choose a desired delivery date?
• Is it possible to send my parcel to a pick up point?
• Do you offer express delivery?
• Who delivers my order?

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